Frequently Asked Questions
Everything you need to know about our craftsmanship and service.
How should I care for my Oliver Sweeney leather shoes?
To preserve the longevity of your footwear, we recommend using a high-quality beeswax polish and cedar wood shoe trees. Avoid wearing the same pair on consecutive days to allow the leather to breathe and dry naturally.
What is your return policy for online orders?
We offer a 28-day return period for all unworn items in their original packaging. Please ensure shoes are tried on a carpeted surface to avoid marking the soles, as damaged soles may not be eligible for a refund.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Delivery times and costs vary by location; please refer to our shipping page for specific rates and estimated arrival times for your region.
Can I have my Oliver Sweeney shoes repaired or resoled?
Many of our Blake stitched and Goodyear welted shoes can be resoled. We recommend using a reputable cobbler or contacting our customer service team for advice on our official repair partners.
How do I know which size to order?
Our footwear generally runs true to size. We provide a detailed size guide on each product page comparing UK, EU, and US measurements to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for flexible financing.